Question 1

Is there a free trial?

Accepted Answer

Yes — 1 full week, completely free. You'll get full access to all classes at your child's level, a personalised 10-minute assessment with one of our teachers, and you can cancel in 1 click. No credit card required.

Question 2

What ages is the programme for?

Accepted Answer

Our programme is designed for kids and teens aged 7 to 16. We group students by age and English level.

Question 3

How is my child's level determined?

Accepted Answer

After signup you book a live 10-minute session with one of our teachers. You receive a detailed report and your child is placed in the appropriate CEFR group (A1 to B2/C1).

Question 4

Am I locked into a contract?

Accepted Answer

No, you can cancel your membership at any time. If you don't notice improvement, we offer a full refund — no explanation needed.

Question 5

What software do I need for classes?

Accepted Answer

We use Zoom for all online classes. Just download Zoom on your computer or tablet and you're ready to join.

Question 6

What times are classes held?

Accepted Answer

Classes run Monday to Friday from 15:00 to 20:00 CET — perfect after-school slots for European, GMT, CET+1 and CET+2 families.

Question 7

What qualifications do the teachers have?

Accepted Answer

All our teachers are qualified English teachers — TEFL-certified with at least 5 years of experience teaching English.